Refund policy

Thank you for shopping with us! We’re committed to delivering high-quality products and a smooth shopping experience. Please review the following policy carefully before placing your order.

Order Cancellations
You may cancel your order within 24 hours of purchase by contacting us at hello@luckystarscoop.com.
Unfortunately, cancellations requested after this window cannot be accepted as your order will already be in processing.

 

Returns & Exchanges
Due to the custom nature of our products, we do not accept returns or exchanges once an order has been processed.
We kindly ask that you double-check your order details before completing your purchase.

 

Damaged or Defective Items
If your item arrives damaged or defective, please take clear photos or a video of the product and packaging at the time of opening.

Please email your photos or video, along with your order details, to hello@luckystarscoop.com within 48 hours of receiving your order. We’ll review your case and, if eligible, provide a replacement or refund.

 

By completing your purchase, you agree to the terms outlined above.