FAQ

Frequently Asked Questions

What is a “Mystery Scoop”?

A Mystery Scoop is a surprise bundle filled with goodies like pens, stickers, press-on nails, bracelets, and more! Every scoop is a mystery, you never know exactly what treasures you’ll get, but we promise they’re all cute and fun!

What kinds of items come in the scoops?

Your scoop could include any mix of:

- Cute pens & stationery

- Trendy press-on nails

- Stylish bracelets

- Adorable enamel pins

- Cosmetic pouches

- And lots more fun surprises!

How do I order?

Just choose how many scoops you want, add them to your cart, and check out! Each scoop is packed with a unique mix of goodies.

How long does shipping take?

We usually ship orders within 3-4 business days after you place your order (not including carrier delivery time). Once it’s shipped, your carrier will handle the rest!

Do you ship internationally?

Yes! We ship worldwide so your mystery scoop of goodies can reach you no matter where you are. Please see our shipping policy for more info!

Can I pick what’s inside my scoop?

Part of the fun is the mystery, we don’t reveal what’s inside ahead of time! But don’t worry, everything is carefully curated to bring you joy.

What if my scoop arrives damaged or missing something?

Oh no! If your scoop arrives damaged or something is missing, please contact us at luckystarscoops@gmail.com within 48 hours, and we’ll make it right.

Can I return or exchange my scoop?

Since each scoop is a surprise and carefully curated, we can’t accept returns or exchanges. But if there’s a problem, just reach out and we’ll do our best to help. Please see our refund policy for more info!

How do I contact Lucky Star Scoop?

Got more questions or just want to say hi? Email us at luckystarscoops@gmail.com or follow us on Tiktok